I haven't received my package, what can I do ?
First, please check your order delivery status on the tracking page, available in your customer account.
If the tracking information states that your package has been delivered, please check your mailbox and/or porch. You can also ask your neighbours, in case they received it for you.
If your package is still nowhere to be found and no calling card has been left for you, please contact us by phone +33261410556 (from Monday to Friday, 8am to 6pm, Paris time) or by e-mail using firstname.lastname@example.org